Email Cinnamon@BangersAndDinks.com for more information or send us your resume!
Position Summary:
Responsible for providing exceptional customer service to members and guests through professional and enthusiastic greetings and by supplying helpful information to all inquiries.
Primary Duties:
• Perform front desk duties: greet members/guests, answer and direct phone calls, give facility tours, assist with member and guest registrations.
• Manage the court paddle rack system and ensure players utilize appropriate courts and follow open play rules.
• Serve as a membership and the facility subject matter expert by answering questions and sharing information.
• Promote membership through daily guest interaction and special events.
• Assist with membership registration in person, via email, and via phone.
• Ensure the facility is clean, organized and maintains an appealing visual presentation.
• Assist with registration and execution of special events.
• Take food and drink orders and serve patrons.
• Handle sales transactions of pro-shop items and alcoholic beverages.
• Receive and sort incoming mail and deliveries and manage outgoing mail.
• Attend company meetings and training sessions.
• All other duties as assigned by Owner, Managers, and Assistant Managers.
Minimum Educational & Experience Requirements:
• Customer Service experience
• Pickleball knowledge, experience, and love of the game preferred
Minimum Skill Requirements
• Proficient with computers and various software
• Effective and professional verbal and written communications
Prefer flexible schedule including nights and weekends.
Physical Demands:
In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.
• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Frequent visual review of documents on a computer screen
• Frequent repetitive use of hands/arms; particularly concerning typing, writing, phone & computer use
• Frequent moving about the facility
• Continuous communication: verbal and written, in-person, phone and electronic
Work Environment:
• Indoor Sports Facility Environment
